Cancellation & Refunds
Cancellation & Refund Policy
Battery Price India believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that The Battery Price India marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
• In case of receipt of damaged or defective product should be reported within 2-3 days of receipt of the products. The request will, however, be entertained once the merchant has checked and determined the same at his own end. For VCDs, DVDs, software products, the matter should be reported within 2 days. • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. • In case of complaints regarding products that come with a warranty from seller, please refer the issue to them (Shipping and Handling charges are to be borne by the customer for both ends). • In case of complaints regarding products that come with a warranty from manufactures no complaints will be entertained
To request a refund, simply contact us with your purchase details within a week of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. We charge the shipping charges & the difference amount of Refunds are being processed within 15 days period.